Booking terms

These terms apply to bookings made directly with LC Property & Investments Ltd (company number 16252734, registered office 7 Osborne Road, Formby, L37 6AR) through this website. If you booked through another platform, such as Airbnb or Booking.com, that platform's terms and cancellation policy apply instead.

1. Booking requests

Bookings made on this website are sent to us as a booking request. Your dates are not reserved until we accept your request. Once we accept, we'll email you the total price and our bank details for payment. That payment offer is valid for 48 hours.

Your booking is confirmed once we have received the payment due (see below) and sent you a booking confirmation. The person making the booking (the lead guest) is responsible for everyone in their party and for making sure they follow these terms.

2. Prices and payment

• Prices are in pounds sterling (£). The total price you're shown includes the nightly rate and a cleaning fee of £75 per stay. There are no other fees.
• Payment is by bank transfer.
• Arriving 30 days or more after booking: a deposit of 30% of the total is due within 24 hours of our acceptance. The remaining 70% is due 30 days before arrival.
• Arriving less than 30 days after booking: the full amount is due within 24 hours of our acceptance.
• Arriving within 48 hours: the full amount is due immediately.
• If a payment isn't received by the date it's due, we may cancel the booking. Section 3 then applies to any money already paid.
• There is no security deposit.

3. Cancellation by you

• Cancel 30 days or more before arrival: we refund 100% of everything you've paid.
• Cancel less than 30 days before arrival: no refund.

Please tell us in writing (email is fine) if you need to cancel. We recommend taking out travel insurance to cover cancellation.

4. Cancellation or changes by us

In the unlikely event that we have to cancel your booking (for example, because the property becomes unavailable for reasons outside our control), we will tell you as soon as possible and give you a full refund of everything you've paid us.

5. Your stay

• Check-in is from 15:00 and check-out is by 10:00.
• Self check-in is via a keysafe. We'll send you the code before you arrive.
• The minimum stay is 2 nights.
• The maximum number of guests is 4 (including children). Travel cot and high chair available free on request.
• No pets, no smoking or vaping, and no parties or events. Please keep noise down between 22:00 and 08:00.
• A summary of our house rules is sent with your booking confirmation, and the full house rules are in the welcome pack in the flat. They form part of these terms.

6. Damage and breakages

Please leave the property as you found it and let us know straight away if anything is damaged or broken. The lead guest is responsible for any damage caused during the stay beyond normal wear and tear. We will contact you with details and evidence of the cost of any repair or replacement, and ask you to pay it.

7. Liability

We take care to keep the property safe and well maintained. We are not responsible for loss of or damage to guests' belongings, or for disruption caused by events outside our reasonable control (such as utility failures or severe weather), except where caused by our negligence. Nothing in these terms limits our liability where it would be unlawful to do so, or affects your statutory rights.

8. Complaints

If anything isn't right during your stay, please contact Sam & Abby straight away on 07766 502 002 or lc_property@hotmail.com so we can put it right.

9. Law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.